Terms & Conditions
Topspin Tennis Partners LLP are committed to safeguarding and promoting the well-being of customers and players. Everyone associated should show respect & understanding for our customers and always act with the customer’s best interests in mind.
GENERAL TERMS
Dogs are not permitted on courts
Riding of bicycles, skateboards and scooters is strictly prohibited on any Kensington Tennis premises.
All players and visitors must adhere to all notices, signs and information intended for the safety of you and others
Users are responsible for ensuring that the behaviour and noise level do not disturb other users of the courts or surrounding areas. Users must also dispose of any rubbish or waste materials.
Any individuals/groups behaving in any way deemed by Topspin Tennis Partners LLP to be abusive, vulgar, racist, sexist, defamatory, sexually orientated or obscene or which will harass, distress, embarrass or inconvenience any person (including staff) or which might restrict or inhibit the use and enjoyment of the facilities by any person will be asked to vacate the Centre and grounds.
Personal items should not be left unsupervised at the premises at any time. Topspin Tennis Partners LLP accepts no responsibility for items lost, stolen or damaged on the premises.• If you suffer an injury on our premises, it is your responsibility to report it to a member of staff immediately.
Topspin Tennis Partners LLP will not accept liability for any injuries incurred during play or visit at any of our venues.
It is the individual’s own responsibility to make their own first aid arrangements, such as the provision of a first aid kit, there is no legal requirement for the Club to provide first aid facilities.
Players must inform Topspin Tennis Partners LLP of any medical condition or disability that may be relevant to the person booked into an activity. Players must also notify us of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion. It is our policy to include any such individuals within the scheduled programmes wherever possible, but we reserve the right to refuse the booking if we are unable to accommodate the requirements of any individual.
Appropriate sporting attire should be worn on the court and shirts must be worn at all times.
Topspin Tennis Partners LLP do not accept any liability for closures of the venue outside our own control.
GROUP COACHING: JUNIOR COACHING
All children booked onto junior courses and camps are fully supervised, but we cannot supervise children using the courts at other times.
All children booked onto junior courses and camps must bring appropriate weather protection to the tennis court at the beginning of the session. They are not permitted to leave the court without permission from the coach.
Permission for children to be released and go home alone must be given in writing. If written permission is not received and contact cannot be made with a parent/guardian, we will keep the child until they are picked up or contact is made. We reserve the right to charge for this supervision at the rate of £20.00 for every 30 minutes.
Parents/guardians are responsible for informing the Club of any special care needs or medical conditions that could affect their child’s safety at the club and supplying all needed supplies for their child.
ALL group lessons (adult & junior) are non-refundable and non-transferable once booked. If a discounted block of lessons is bought, members accept these terms. If any member is concerned about lesson wastage, it is recommended that they book ad hock lessons when they are sure they can attend a session.
Kensington Tennis Club reserves the right to cancel a group session if the need arises.
INDIVIDUAL COACHING
Individual coaching sessions are arranged directly with the admin team who are exclusively responsible for managing these sessions.
Coaching sessions are with Kensington Tennis coaches only.
Coaches are responsible for attending any session arranged.
Payments must be prepaid directly to Topspin Tennis Partners LLP by bank transfer before lessons begin.
Clients are responsible for their own safety.
COURT BOOKING
Courts can only be booked and used by members of Kensington Tennis Club.
Failure to ensure that all who use a booked court are active members of Kensington Tennis Club could result in additional charges for the member who booked the court. These charges need to be paid immediately to keep the booking.
Kensington Tennis Club reserves the right to cancel court bookings if the need arises.
Kensington Tennis Club prohibits coaching from taking place on courts booked through the Kensington tennis website or app. Any non-Kensington Tennis coaches who are found to be coaching whilst using courts booked through the Kensington tennis app/website will be removed and their membership cancelled without refund.
MEMBERSHIPS
General:
Club, Gold & Platinum membership options are prepaid for the full calendar year.
If you cancel before the end of the annual term, you will incur cancellation fees that are equivalent to two months' worth of membership payments for those paying monthly, regardless of whether you have used your membership or not.
Members who have paid for a year's membership upfront can only cancel annually, not monthly. This means when requested, cancellation will take effect for the next renewal year, regardless of membership usage during the current year.
No refunds for "unused" membership.
Membership renewal is automatic. For cancellation of automatic renewal, please email info@kensingtontennisclub.com two weeks before your renewal date.
Payment: Membership subscriptions are payable annually in advance, with the option of monthly payment. Members choosing to pay monthly are committing to pay 12 monthly instalments. Payments must continue throughout the membership year unless the balance is paid in full at the start. Payments for all membership types can be made online using credit/debit cards.
Membership freezing or pausing is not an option available under any circumstances.
Memberships are not refunded if Kensington Tennis Club services have been used OR outside of the 14-day start period.
Members cannot downgrade their membership tier once started.
If a time becomes unavailable Topspin Tennis Partners LLP accepts no responsibility as we operate on a first come first serve basis.
For VIP membership holders, if one of our head coaches isn’t available to lead a lesson for whatever reason you’ll be offered another coach or your lesson will be cancelled.
Membership benefits are listed on the membership page of this website.
Membership Application: Kensington Tennis Club reserves the right to reject a membership application if they have a suitable reason to do so. An explanation would be given in this instance.
Breach of Terms and Conditions: Should a member be found in breach of any of the terms and conditions outlined within this document, the Club reserves the right to cancel membership without any notice or refund.
Charges
We may charge credit or debit cards when an account is in deficit. By accepting our terms of service, customers agree that if their account balance falls below the required amount, we reserve the right to automatically charge the credit card on file to cover the deficit. This practice complies with relevant laws and is designed to ensure seamless account operation, preventing any interruptions to the customer’s service. All charges are processed securely, and customers are notified of any deficit charges applied to their account.
Rackets Membership
You may use the same username and password as on the tennis app to log onto the Pickleball app.
New Membership Changes:
Premium Membership: Members who signed up for premium membership on/before 31st August 2023 will be transferred over to Gold (individual) memberships from 1st September 2023, for the remaining duration of their premium membership term.
Gold Family Membership: Any premium members who wish to include additional household members within their Gold memberships after September 1st 2023, will need to upgrade to Gold Family membership.
Current membership subscription charges can be found on the Club website.
New Member Referal Program (Recommend A Friend):
This offer cannot be combined with any other deals at Kensington Tennis Club.
To participate in the program, the referee must be an active Club or Gold annual member of Kensington Tennis Club. They must have been a member for at least one calendar month.
New referrals are eligible only if they have never held an annual membership with Kensington Tennis Club in the past.
To claim credit, the referee must submit their friend's details and a screenshot of their account profile via email within 14 days of the friend starting their annual membership.
Only one existing member can link to a new member for credit. Multiple existing members cannot claim credit for the same new member referral. This is decided on a first-come, first-credited basis.
If the referee's account is in deficit or their membership has been annulled, they are not eligible to receive credit.
Credit will be applied to the referee's account only after all the terms above are met and after their friend's first full month of annual membership. For more information on annual memberships, please refer to the membership terms and conditions.
Membership Benefits:
Wimbledon Ballot: All annual members of Kensington Tennis Club will be entered into the Wimbledon ballot only if they request to be entered via email.
COACHING
ALL coaching sessions cancelled less than 24 hours before are not eligible for a refund. This is at the discretion of the coach and facility manager.
ALL group lessons are non-refundable and non-transferable once booked. If a discounted block of lessons is bought, members accept these terms. If any member is concerned about lesson wastage, it is recommended that they book ad hock lessons when they are sure they can attend a session.
Credit
All credit sent to Kensington Tennis Club to pay for future lessons is non-refundable.
Unused credit on cancellation: Members who cancel their membership and/or have unused credit on their Kensington Tennis Club app wallets will be charged a 20% credit refund fee for any refund of this credit.
Unused credit: Free members with credit remaining on their account can use unspent credit on tennis lessons (private & group) & court bookings until all your credit is used up. All such bookings must be made through email (info@kesingtontennisclub). When booking please use the subject line: UNUSED CREDIT BOOKING REQUEST and mention the type of booking you’d like to make (court, private lesson or group lesson) with the dates, times & venue requested. Please ensure booking requests are made at least 48 hours ahead of time. If insufficient credit remains to make a final booking, please request to manually top up the account to the amount needed to complete the request. Cancellation terms and conditions still apply.
CANCELLATIONS
Private lessons
24 hours' notice for all cancellations
Group lessons
All group lessons are non-refundable & non-transferable.
Court bookings
All court bookings require 24 hours' notice for cancellations
Holiday camps
All holiday camp bookings are non-refundable
CANCELLATIONS MADE BY KENSINGTON TENNIS CLUB
All lessons are scheduled to continue and will be charged regardless of weather conditions, even if the forecast is unfavourable. Each player (or guardian in the case of a minor), has the responsibility to decide if it is safe for them to play in any given weather condition.
Coaches will always plan to attend their classes even if the forecast seems inclement. Therefore, lessons are charged regardless of weather/rain to ensure coaches' livelihood and cover venue fees.
Although the tennis courts may be open, and lessons scheduled to go ahead, weather conditions can be unpredictable. Each player (or guardian in the case of a minor), has the responsibility to decide if it is safe for them to play in any given weather condition. The decision to play falls solely on the player (or guardian of a minor player). Any injury that comes from deciding to attend a lesson given by Kensington Tennis Club, is the sole responsibility of the player/guardian. Kensington Tennis Club is not liable for any such injuries.
If a member or scheduled attendee decides not to play due to weather that’s their personal decision.
Kensington Tennis Club has the right to decide what the resolution will be for a lesson cancelled in full or in part due to weather (credit, rescheduling or other). All decisions made by Kensington Tennis Club are final.
Whenever possible, customers will be sent an email and/or text message if a decision to cancel has been made.
If the participant is absent from a session for a reason other than Kensington Tennis Club cancelling the session due to adverse weather, they are choosing to forfeit the time and cost of the lesson.
CLASSPASS
All users of ClassPass are subject to the Terms and Conditions set forth by ClassPass.
It is ClassPass' / the users' responsibility to manage all bookings made through the ClassPass app or website.
Kensington Tennis Club cannot be held liable for any injuries sustained by ClassPass users who choose to use our services. For further information, please refer to the section "Cancellations Made by Kensington Tennis Club," specifically point #2.
COVID-19 GUIDELINES
All visitors and players are advised to adhere to government guidelines and measures.
We reserve the right to refuse admission to those who do not adhere to the guidelines and measures put in place to protect you.
COMMUNITY
For details concerning Kensington Tennis Club and community initiatives, please email info@kesingtontennisclub.
FEEDBACK
Any feedback/complaints associated with Kensington Tennis Club should be directed to the Management via e-mail (info@kesingtontennisclub).